Privacy Policy

1. Data protection at a glance

General Information

The following information gives a simple overview of what happens to your personal information when you visit our website. Personal data are all data with which you can be personally identified. For detailed information on the subject of data protection, please refer to our Privacy policy listed under this text.

Data collection on our website

Who is responsible for the data collection on this website?

The data processing on this website is done by the website operator. You can find their contact details in the imprint of this website.

How do we collect your data?

Your data will be collected on the one part by notifying us. This can be, for example, data that you enter in a contact form.

Other data is automatically collected by our IT systems when you visit the website. These are mainly technical data (e.g. Internet browser, operating system or time of the page call). This data will be collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected in order to ensure the correct provision of the website. Other data can be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to receive free information about the origin, recipient and purpose of your stored personal data at any time. You also have the right to request the rectification, blocking or deletion of such data. You can contact us at any time at the address indicated in the imprint for further questions about the subject of data protection. In addition, you are entitled to a right of appeal to the competent supervisory authority.

Third-party analysis tools and tools

When you visit our website, your surfing behavior can be evaluated statistically. This is mainly done with cookies and with so-called analysis programs. The analysis of your surfing behavior is usually done anonymously; The surfing behavior cannot be traced back to you. Detailed information can be found in the following privacy policy.

2. General notes and mandatory information

Privacy

The operators of these sites take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations and this data protection declaration.

When you use this website, various personal data are collected. Personal data are data with which you can be personally identified. This privacy statement explains what data we collect and what we use it for. It also explains how and for what purpose that happens.

We would like to point out that data transmission on the Internet (e.g. when communicating via e-mail) can have security gaps. It is not possible to completely protect the data from access by third parties.

Note on the responsible body

The responsible body for the data processing on this website in accordance with GDPR, article 4 (7):

Villa Palmera Dubrovnik

c/o Karina von Keitz

Frana Supila 18

20000 Dubrovnik, Croatia

Phone: + 49 159 01922161

E-mail: hello@villapalmeradubrovnik.com

The responsible body is the natural or legal person who, alone or together with others, decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to data processing

Many data processing processes are only possible with your express consent. You can revoke an already given consent at any time. An informal message will be sent to us by e-mail. The legality of the data processing until the revocation remains unaffected by the revocation.

Right of appeal to the competent supervisory authority

In the case of data protection violations, the person concerned is entitled to a right of appeal to the competent supervisory authority. The competent supervisory authority in matters of data protection law is the state Commissioner of the federal State in which our company is headquartered. A list of data protection officers and their contact details can be found in the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to Data transferability

You have the right to have data, which we process automatically on the basis of your consent or in the performance of a contract, delivered to you or to a third party in a common, machine-readable format. If you require the direct transfer of data to another person responsible, this is only possible if it is technically feasible.

SSL or TLS encryption

This page uses SSL or TLS encryption for security reasons and to protect the transfer of confidential content, such as orders or inquiries that you send to us as a page operator. An encrypted connection is recognized by the fact that the browser's address bar changes from "http://" to "https://" and to the lock icon in your browser line. If SSL or TLS encryption is enabled, the data that you transmit to us cannot be read by third parties.

Information, blocking, deletion

You have at all times the right to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if applicable, a right to rectification, blocking or Deletion of this data. For this as well as for further questions about personal data you can contact us at any time under the address given in the imprint.

Opposition to advertising mails

The use of contact data published within the framework of the imprint obligation for the transmission of advertising and information materials not expressly requested is hereby rejected. The operators of the sites expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam e-mails.

3. Data collection on our website

The Internet pages use some so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies are used to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and which your browser stores.

Most of the cookies we use are so-called "session cookies". They will be deleted automatically at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, the acceptance of cookies for certain cases or generally exclude, and the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this site.

Cookies, which are necessary for the execution of the electronic communication process or for the provision of certain functions desired by you (e.g. shopping cart function) are based on article 6 para 1 lit. F GDPR saved. The website operator has a legitimate interest in the storage of cookies for the technically flawless and optimized provision of its services. As far as other cookies (e.g. cookies for the analysis of your surfing behavior) are stored, these are treated separately in this data protection declaration.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

· Browser type and browser version

· Operating system used

· Referrer URL

· Hostname of the accessing computer

· Server Request time

· IP Address

Merging this data with other data sources is not done. The basis for data processing is Article 6 (1) lit. F GDPR, which authorizes the processing of data for the performance of a contract or pre-contractual measures.

Contact form

If you send us inquiries via contact form, your details will be stored in the request form, including the contact information you provided there for the purpose of processing the request and in case of connection questions with us. We do not pass on this data without your consent.

The processing of the data entered in the contact form is therefore exclusively based on your consent (art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. An informal message will be sent to us by e-mail. The legality of the data processing operations until the withdrawal is not affected by the revocation.

The data entered by you in the contact form will remain with us until you ask us for deletion, revoke your consent to the storage or the purpose for the data storage is omitted (e.g. after completion of your request). Mandatory statutory provisions – in particular retention periods – remain unaffected.

Registration on this website

You can register on our website to use additional features on the site. We use the data entered for this purpose only for the purposes of the use of the respective offer or service for which you have registered. The mandatory information requested during registration must be given in full. Otherwise we will reject the registration.

For important changes, such as the scope of the offer or technical changes, we use the e-mail address indicated at the registration to inform you in this way.

The processing of the data entered during registration is based on your consent (art. 6 para. 1 lit. a GDPR). You may revoke any consent you have given at any time. An informal message will be sent to us by e-mail. The legality of the data processing that has already been processed remains unaffected by the revocation.

The data collected during registration will be stored by us as long as they are registered on our website and will then be deleted. Statutory retention periods remain unaffected.

Processing data (Customer and contract data)

We collect, process and use personal data only in so far as it is necessary for the justification, content design or change of the legal relationship (stock data). This is done on the basis of article 6 (1) lit. (b) GDPR, which authorizes the processing of data in order to fulfil a contract or pre-contractual measures. We collect, process and use personal data about the use of our Internet pages (usage data) only to the extent necessary to enable or settle the use of the service by the user.

The customer data collected will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

Data transmission at contract conclusion for services and digital content

We transmit personal data to third parties only if this is necessary in the context of the contract processing, for example to the credit institution appointed with the payment processing.

A further transmission of the data does not take place or only if you have expressly agreed to the transmission. Your data will not be passed on to third parties without express consent, for example for the purposes of Advertising.

The basis for data processing is Article 6 (1) lit. (b) GDPR, which authorises the processing of data in order to fulfil a contract or pre-contractual measures.

4. Analysis Tools and Advertising

Google Analytics

This website uses features of the Web Analytics service. Provider is the Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and allow you to analyze the use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

Google Analytics cookies are stored on the basis of article 6 (1) lit. F GDPR. The website operator has a legitimate interest in analyzing the user behaviour in order to optimize both his web offer and his advertising.

IP anonymization

We have enabled the IP anonymization feature on this website. This will reduce Google's IP address within Member States of the European Union or in other States parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases will the full IP address be transferred to a Google server in the United States and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide further services related to the use of the website and the Internet With the website operator. The IP address submitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser plugin

You can prevent the storage of cookies by a corresponding setting of your browser software; However, we would point out that in this case you may not be able to use all functions of this website in full. You can also prevent Google from capturing the data generated by the cookie and related to your use of the website (including your IP address) to Google as well as the processing of this data by using the browser plugin available at the following link Download and install: Https://tools.google.com/dlpage/gaoptout?hl=de.

Opposition to data collection

You can prevent Google Analytics from capturing your data by clicking on the following link. An opt-out cookie is set to prevent your data from being collected on future visits to this site: Disable Google Analytics. For more information on how to handle user data in Google Analytics, see the Google Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=de.

Order data Processing

We have signed a contract for order data processing with Google and are fully implementing the strict specifications of the German privacy authorities when using Google Analytics.

Demographics in Google Analytics

This website uses the "demographic features" feature of Google Analytics. This allows you to create reports that contain statements about the age, gender, and interests of the page visitors. This data comes from Google's interest-based advertising and third-party visitor data. This data cannot be assigned to a specific person. You can disable this feature at any time through the ad settings in your Google Account or prohibit the collection of your data by Google Analytics as shown in the "Objection to data Collection" section.

Google Analytics remarketing

Our websites use the features of Google Analytics remarketing in conjunction with the cross-device features of Google AdWords and Google DoubleClick. Provider is the Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This feature allows the advertising audiences created with Google Analytics remarketing to link to the cross-device features of Google AdWords and Google DoubleClick. In this way, interest-related, personalized advertising messages, which have been adapted to you on one device (e.g. mobile phone) Depending on your previous usage and surfing behavior, can also be displayed on another of your devices (e.g. tablet or PC).

If you have given your consent, Google links your web and app browser history to your Google account for this purpose. In this way, the same personalized messages can be displayed on any device on which you sign in with your Google account.

To support this feature, Google Analytics collects Google authenticated IDs of users who are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad advertising.

You can permanently disagree with cross-device remarketing/targeting by disabling personalized advertising in your Google account; Follow this link: https://www.google.com/settings/ads/onweb/.

The summary of the collected data in your Google account is solely based on your consent, which you can give or revoke from Google (art. 6 para. 1 lit. a GDPR). For data collection operations that are not merged into your Google account (for example, because you do not have a Google account or have objected to the merge), the collection of the information is based on article 6 (1) lit. F GDPR. The legitimate interest stems from the fact that the website operator has an interest in the anonymous analysis of the website visitors for advertising purposes.

Further information and the privacy policy can be found in Google's privacy policy at: https://www.google.com/policies/technologies/ads/.

Google AdWords and Google conversion tracking

This site uses Google AdWords. AdWords is an online advertising program of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google").

We use the so-called conversion tracking as part of Google AdWords. When you click on a Google-switched ad, a cookie is set for conversion tracking. Cookies are small text files that the Internet browser places on the user's computer. These cookies expire after 30 days and do not serve the personal identification of the users. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can see that the user clicked on the ad and was redirected to that page.

Each Google AdWords customer receives a different cookie. The cookies cannot be tracked through the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers will see the total number of users who clicked on your ad and were redirected to a conversion tracking tag page. However, you do not receive any information that allows users to identify themselves personally. If you do not wish to participate in the tracking, you may object to this usage by simply disabling the Google conversion tracking cookie from your Internet browser under User preferences. You will not be included in the conversion tracking statistics.

Conversion cookies are stored on the basis of article 6 (1) lit. F GDPR. The website operator has a legitimate interest in analyzing the user behavior in order to optimize both his web offer and his advertising.

For more information about Google AdWords and Google conversion tracking, please see the Google Privacy Policy: https://www.google.de/policies/privacy/.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, the acceptance of cookies for certain cases or generally exclude, and the automatic deletion of cookies when closing the browser Enable. Disabling cookies may limit the functionality of this site.

Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on our websites. Provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

reCAPTCHA is used to check whether data entry is done on our websites (e.g. in a contact form) by a person or by an automated program. reCAPTCHA analyzes the behaviour of the website visitor on the basis of various characteristics. This analysis begins automatically as soon as the site visitor enters the site. For analysis reCAPTCHA evaluates various information (e.g. IP address, time of website visitor on the website or mouse movements made by the user). The data collected during the analysis will be forwarded to Google.

The reCAPTCHA analysis runs completely in the background. Site visitors are not advised that an analysis is taking place.

The data are processed on the basis of article 6 (1) lit. F GDPR. The website operator has a legitimate interest in protecting his web offerings from abusive automated reconnaissance and spam. For more information about Google reCAPTCHA and Google's privacy policy, please see the following links: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html.

Facebook pixels

Our website uses the visitor activities pixel of Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") for conversion measurement. This can be used to track the behavior of the page visitors after they have been forwarded to the provider's website by clicking on a Facebook ad. This enables the effectiveness of the Facebook ads to be evaluated for statistical and market research purposes, and to optimize future advertising efforts.

The data collected are anonymous for us as the operator of this website, we cannot draw conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, according to the Facebook data usage policy. This allows Facebook to enable ads on Facebook pages as well as outside of Facebook. This use of the data cannot be influenced by us as a page operator.

See the Facebook privacy notices for more information on how to protect your privacy: https://www.facebook.com/about/privacy/. You can also turn off the custom Audiences remarketing feature in the Ads Settings section at Https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged on to Facebook.

If you do not have a Facebook account, you can disable use-based advertising from Facebook on the European Interactive Digital Advertising Alliance website: http://www.youronlinechoices.com/de/praferenzmanagement/.

5. Newsletter

Newsletter

If you would like to receive the newsletter offered on the website, we need an e-mail address as well as information which will allow us to verify that you are the owner of the specified e-mail address and to receive the newsletter are in agreement. Further data will not be collected or only on a voluntary basis. We use this data exclusively for the dispatch of the requested information and do not pass it on to third parties.

The processing of the data entered in the newsletter contact form is exclusively based on your consent (art. 6 para. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the e-mail address and its use for the sending of the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

The data stored by you for the purpose of the newsletter subscription by us will be saved from the newsletter until your transfer and after the unsubscribe of the newsletter is deleted. Data that has been stored for other purposes with us (e.g. e-mail addresses for the member area) are not affected by this.

Mailchimp

This website uses Mailchimp for the sending of newsletters. Provider is the MailChimp is an online marketing platform operated by the Rocket Science Group LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. MailChimp is a service that can be used to organize and analyze the Newsletter.

Our newsletters sent with MailChimp allow us to analyze the behavior of the newsletter recipients. Among other things, it is possible to analyze how many recipients have opened the newsletter message and how often the link has been clicked in the newsletter. With the help of the so-called conversion tracking, it is also possible to analyze whether a pre-defined action (e.g. purchase of a product on our website) has been made after clicking on the link in the newsletter. For more information on data analysis by MailChimp Newsletter, please visit: https://mailchimp.com/legal/privacy/.

Data processing is based on your consent (art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

If you do not want to be analyzed by MailChimp, you must unsubscribe from the newsletter. For this we provide a corresponding link in each newsletter message.

The data deposited by you for the purpose of the newsletter subscription to us will be stored by us until your discharge from the newsletter and after the unsubscribe of the newsletter from our servers as well as from the servers of MailChimp deleted. Data that has been stored for other purposes with us (e.g. e-mail addresses for the member area) are not affected by this.

For more information, please refer to the Mailchimp privacy policy at: https://mailchimp.com/legal/.

Conclusion of an order data processing contract

We have concluded a contract for order data processing with CleverReach and completely implement the strict specifications of the German privacy authorities when using CleverReach.

6. Plugins and tools

Google Web fonts

This page uses Web fonts provided by Google to provide a uniform representation of fonts. When you call a page, your browser loads the required web fonts into your browser cache to display text and fonts correctly.

For this purpose, the browser you are using must connect to the Google servers. This makes Google aware that our website has been accessed via your IP address. The use of Google Web fonts is in the interest of a uniform and appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of article 6 (1) lit. F GDPR. If your browser does not support Web fonts, a standard font is used by your computer.

For more information about Google Web fonts, see HTTPS://DEVELOPERS.GOOGLE.COM/FONTS/FAQ and the Google Privacy policy: https://www.google.com/policies/privacy/.

Google Maps

This page uses an API to use the map service Google Maps. Provider is the Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the features of Google Maps it is necessary to store your IP address. This information is usually transferred to a Google server in the United States and stored there. The provider of this page has no influence on this data transfer.

The use of Google Maps is in the interest of an appealing presentation of our online offers and the easy findability of the places we have indicated on the website. This constitutes a legitimate interest within the meaning of article 6 (1) lit. F GDPR.

For more information on how to use user data, please see the Google Privacy Policy: https://www.google.de/intl/de/policies/privacy/.